Refund policy


At Wag Trendz®, we stand behind the quality of our products and want both you and your dog to love your purchase. If something isn't quite right, we're here to help.

 

Please read the following policy carefully before submitting a return request.

 

 

30-Day Fit & Satisfaction Guarantee

 

Your satisfaction is important to us.

 

If your dog isn't comfortable wearing the product, the fit isn't right, or you're simply not satisfied with your purchase, please contact us within 30 calendar days of your original purchase date.  Our Customer Care Team is happy to help with sizing assistance, product recommendations, exchanges, or another appropriate solution.

 

Before starting a return, we encourage you to contact our Customer Care Team at info@wagtrendz.com. Many fit or comfort concerns can be resolved with simple harness adjustments, sizing guidance, or a complimentary size exchange. Our goal is to help your dog enjoy the best possible fit while saving you the time and hassle of returning your order whenever possible.

 

Depending on the circumstances, Wag Trendz® may, at its sole discretion, offer an exchange, replacement, store credit, or refund.

 

Please Note: The Fit & Satisfaction Guarantee does not waive or replace the Return Eligibility or Return Inspection & Hygiene Standards below. All returned merchandise must still meet the requirements of this policy.

 

 

Return Eligibility

 

To be eligible for a refund, all of the following requirements must be met:

 

  • Your return request must be submitted through the online Return Portal within 30 calendar days of the original purchase date.

 

  • Your returned merchandise must be received by Wag Trendz® no later than 45 calendar days from the original purchase date.

 

  • Merchandise must be in its original packaging.

 

  • Original tags must remain attached.

 

  • Merchandise must be clean, sanitary, and in new or like-new condition.

 

  • Merchandise must be free of pet hair, pet dander, odors, dirt, mud, stains, damage, or any signs of wear.

 

Returns received more than 45 calendar days after the original purchase date are not eligible for a refund, regardless of when the return request was submitted or when the merchandise was shipped.  The purchase date shown on your original Wag Trendz® order confirmation is used to determine all return and refund eligibility deadlines.

 

Return authorization does not guarantee refund eligibility. Every return is inspected upon arrival before a refund is approved.

 

 

Health & Safety

 

The health and safety of our customers, their pets, and our team members is extremely important to us.

 

Dogs can carry contagious illnesses and parasites—including Canine Parvovirus (Parvo), kennel cough, fleas, ticks, mites, and other communicable conditions—that may not be visible during inspection. Canine Parvovirus is highly contagious, exceptionally resilient, and may survive on clothing, equipment, human skin, and surfaces for extended periods.

 

Because of these health risks, every returned item undergoes a quality and sanitation inspection before a refund is approved.

 

 

Return Inspection & Hygiene Standards

 

For the health and safety of our customers and their pets, every returned item is carefully inspected.

 

Merchandise that has been:

  • Worn beyond normal fitting or sizing,

 

  • Returned with excessive dog hair or pet dander,

 

  • Returned with odors, smoke, perfume, or other strong scents,

 

  • Soiled by dirt, mud, stains, bodily fluids, or other contaminants,

 

  • Damaged from chewing, scratching, misuse, accidents, improper care, or normal wear,

 

  • Missing original tags or essential components,

 

  • Altered, washed, or otherwise unsuitable for resale,

 

is considered an ineligible return and will not qualify for a refund.

 

Because these items cannot be safely or responsibly resold, they may be donated, recycled, or otherwise disposed of at the sole discretion of Wag Trendz®.

 

 

Ineligible Returns

 

If merchandise is returned that does not meet the eligibility requirements outlined in this policy, a refund will not be issued.

 

Due to inspection, sanitation procedures, warehouse labor, administrative processing, packaging materials, and additional shipping expenses, Wag Trendz® is unable to return ineligible merchandise to customers.

 

By submitting a return, you acknowledge and agree that merchandise determined to be ineligible for a refund may be donated, recycled, or otherwise disposed of by Wag Trendz® and cannot be returned to you.

 

Wag Trendz® reserves the right to refuse any return, refund, exchange, or store credit request that does not comply with this Return & Refund Policy or that, in our sole discretion, appears to misuse or abuse our return process. This includes, but is not limited to, excessive return activity, repeated returns of heavily used merchandise, or attempts to circumvent the eligibility requirements outlined in this policy.

 

 

Non-Returnable Items

 

For health and safety reasons, the following items are not eligible for return or refund:

 

  • Dog beds

 

  • Dog carriers

 

  • Blankets

 

  • Final Sale merchandise

 

  • Gift cards

 

  • Custom or personalized products

 

  • Merchandise returned more than 45 calendar days after original purchase date

 

  • Merchandise that fails our Return Inspection & Hygiene Standards

 

These items may transmit contagious diseases and cannot be safely accepted for resale.

 

 

How to Start a Return

 

Return requests must be submitted through our online Return Portal within 30 calendar days of the original purchase date.

 

Once your request has been approved, you will receive:

 

  • A Return Authorization email

 

  • A prepaid return shipping label

 

  • Return instructions

 

Your returned merchandise must be received by Wag Trendz® within 45 calendar days of the original purchase date to remain eligible for a refund.

 

Returns sent without prior approval may be refused.

 

 

Return Shipping

 

For approved returns, a prepaid return shipping label will be provided.

 

The cost of the return shipping label will be deducted from your refund.

 

Original shipping charges are non-refundable.

 

Until your return has been received by our Returns Department, it remains your responsibility. Wag Trendz® is not responsible for merchandise that is lost or damaged during return transit.

 

 

Refund Processing

 

Once your return has been received, please allow 3–7 business days (excluding weekends and holidays) for inspection and processing.

 

If approved, your refund will be issued to your original method of payment.

 

You will receive an email confirming:

 

  • Refund amount approved

 

Refunds are issued only after returned merchandise has been received, inspected, and approved under this policy.

 

 

Complimentary Exchanges

 

We understand that ordering the correct size online can sometimes be challenging.

 

To make things easier, Wag Trendz® proudly offers one complimentary exchange per order.

 

Please Note: The Complimentary Exchange does not waive or replace the Return Eligibility or Return Inspection & Hygiene Standards above. All returned/exchanged merchandise must still meet the requirements of this policy.

 

Before submitting an exchange request, we encourage you to contact our Customer Care Team. Many fit or comfort concerns can be resolved with simple harness adjustments, personalized sizing guidance, or by helping you properly fit your harness, saving you the time and hassle of returning your order. If a different size is needed, we're happy to help with a complimentary exchange.

 

Simply submit your exchange request through our Return Portal within 30 calendar days of the original purchase date.

 

Once your exchange request is approved, we'll provide a prepaid return shipping label. After the returned merchandise passes inspection, we'll promptly ship your replacement.

 

Need sizing help before ordering? Our Customer Care Team is always happy to help you find the perfect fit before your purchase.

 

Sizing Tip: We encourage you to measure your pet and review the size chart on each product page before ordering, as sizing can vary by style. Some Wag Trendz® products are specially designed to fit short, stocky breeds like French Bulldogs, Pugs, and Corgis, as well as tiny breeds like Chihuahuas and Yorkies. 

 

 

Damaged, Defective, or Incorrect Items

 

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

 

Please include photographs of the merchandise and packaging so we can resolve the issue as quickly as possible.

 

 

Lost Packages

 

If your package has not arrived, you must notify us within 30 days of your order date.

 

Claims submitted after 30 days cannot be honored.

 

 

Refused Shipments

 

Orders refused by the buyer are not eligible for reimbursement of original shipping charges, reshipment, or store credit.

 

 

Questions?

 

If you have any questions regarding this Return & Refund Policy or need help selecting the correct size before placing your order, we're always happy to help.

 

Email: info@wagtrendz.com